Duties & Responsibilities: Operational Management:

• Oversee all aspects of lodge operations alongside the Lodge Resident Manager.
• Manage budgets, track revenue and expenses, and implement strategies to maximize profitability.
• Prepare regular performance reports, including occupancy rates, revenue, and expenses.
• Address and resolve operational challenges, including annual union negotiations.
• Implement sustainable practices such as water conservation, waste reduction, and energy efficiency.

Strategic Planning & Process Optimization:

• Develop and implement operational strategies aligned with overall business goals.
• Continuously evaluate and improve operational processes for efficiency and productivity.
• Collaborate with senior management to formulate long-term plans and objectives.
• Implement best practices and innovative solutions to streamline workflows.

Resource & Supply Chain Management:

• Oversee resource allocation, including personnel, equipment, and finances.
• Optimize resource utilization to enhance efficiency and minimize costs.
• Ensure a seamless flow of goods and services from suppliers to the lodges.
• Establish and maintain strong vendor relationships to mitigate supply chain risks.

Quality Control & Guest Experience:

• Establish and enforce quality control standards to meet guest expectations.
• Implement measures to identify and rectify inefficiencies in operations.
• Drive and implement service and product initiatives to enhance guest satisfaction.

Team Leadership & Staff Development:

• Lead, train, and motivate operational teams to deliver exceptional service.
• Foster a collaborative and positive work environment to enhance team morale.
• Ensure teams align with company culture and service excellence standards.

Risk Management & Compliance:

• Identify potential operational risks and develop mitigation strategies.
• Establish contingency plans to ensure business continuity during unforeseen challenges.

Technology & Systems Integration:

• Implement and optimize technology solutions to enhance operational efficiency.
• Stay updated with industry advancements and integrate relevant technologies.

Communication & Collaboration:

• Ensure effective communication between various departments.
• Work closely with cross-functional teams to maintain alignment with organizational objectives.

Minimum Requirements:

• Matric (Grade 12) minimum qualification.
• Formal Hospitality Degree or Diploma preferred.
• Minimum 5 years of General Management experience in a luxury lodge environment.
• Proven track record in hospitality operations, focusing on guest experience and financial management.
• Excellent leadership, communication, and problem-solving skills.
• Strong financial acumen and budget management experience.
• Ability to multitask and work under pressure while maintaining service excellence.
• Valid Driver’s License and own vehicle required.
• Willingness and ability to travel extensively between lodges.
• In-depth knowledge of game reserve operations and luxury safari standards.
• Proficiency in MS Word, Excel, and PowerPoint.
• Experience with OPERA PMS, NEBULA, and APEX systems is an advantage.
• Well-presented, dynamic self-starter with a guest-centric approach.
• Strong negotiation and conflict resolution skills.