Job Title: Restaurant Manager
Location: Johannesburg , Rosebank

Position Overview:
My client is seeking a motivated and experienced Restaurant Manager to lead their team and oversee the
daily operations of our establishment. The ideal candidate will have strong leadership skills, a passion
for delivering exceptional guest experiences, and the ability to drive business growth while
maintaining high operational standards.

Key Responsibilities:
1. Leadership & Staff Management:
o Supervise, train, and motivate a team of front-of-house and back-of-house staff.
o Create staff schedules and ensure adequate coverage for smooth operations.
o Conduct regular performance reviews and foster professional development.

2. Customer Service:
o Ensure a superior dining experience for all guests, addressing and resolving any
complaints or issues promptly.
o Monitor and maintain high standards of service quality and guest satisfaction.
o Act as the face of the restaurant, building strong relationships with regular patrons.

3. Operational Management:
o Oversee all aspects of restaurant operations, including inventory management,
supplier relations, and cost control.
o Implement and enforce health, safety, and hygiene standards in compliance with local
regulations.
o Manage reservations and optimize seating arrangements to maximize revenue.

4. Financial Management:
o Monitor budgets, control expenses, and track financial performance.
o Analyze sales trends and implement strategies to boost revenue and profitability.
o Collaborate with the owner or senior management to set and achieve business goals.

5. Marketing & Promotions:
o Assist in planning and executing marketing campaigns and special events.
o Promote the restaurant through social media and other platforms to attract new
customers.
o Ensure that branding and messaging align with the restaurant’s identity.

Key Requirements:
• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong knowledge of food and beverage operations, including front-of-house and back-ofhouse
processes.
• Excellent organizational, problem-solving, and decision-making skills.
• Outstanding interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in restaurant management software and basic financial reporting.

Preferred Qualifications:
• Certification in hospitality or restaurant management.
• Experience in managing a luxury or fine-dining establishment.
• Familiarity with wine and cocktail programs is a plus.