A well-established grocery retailer dedicated to providing our customers with high-quality products and exceptional service. We are seeking an experienced and enthusiastic Deli Manager to lead our deli department, ensuring the highest standards of food preparation, presentation, and customer satisfaction.

Job Purpose:

The Deli Manager will oversee the daily operations of the deli department, managing staff, ensuring product quality, and providing excellent customer service. The ideal candidate will have a passion for food, strong leadership skills, and experience in a fast-paced retail environment.

Key Responsibilities:

• Team Leadership:
  • Recruit, train, and supervise deli staff, ensuring a high-performing team.
  • Schedule shifts and manage staff to ensure efficient deli operations.
  • Provide ongoing coaching and development to staff, fostering a positive work environment.
• Product Management:
  • Oversee the preparation and presentation of deli products, ensuring freshness, quality, and appeal.
  • Manage inventory levels, placing orders, and ensuring stock is rotated to minimize waste.
  • Develop and implement merchandising strategies to promote deli products and maximize sales.
• Customer Service:
  • Ensure all customers receive prompt, friendly, and knowledgeable service.
  • Address customer inquiries and complaints professionally, ensuring customer satisfaction.
  • Create and maintain a welcoming and attractive deli counter that encourages repeat business.
• Operational Efficiency:
  • Ensure the deli operates smoothly, meeting all health, safety, and hygiene standards.
  • Monitor and manage department budgets, controlling costs and maximizing profitability.
  • Maintain accurate records of sales, inventory, and staff schedules.
• Compliance and Safety:
  • Ensure compliance with all food safety regulations and company policies.
  • Conduct regular health and safety inspections, ensuring a clean and safe working environment.
  • Train staff on proper food handling, safety procedures, and hygiene standards.

Key Performance Areas:

1. Sales Growth:
   • Achieve and exceed sales targets for the deli department.
   • Implement promotional activities and specials to drive sales and attract customers.
2. Staff Development:
   • Build and maintain a skilled, motivated, and customer-focused team.
   • Ensure ongoing staff training and development to enhance service and product knowledge.
3. Customer Satisfaction:
   • Maintain high levels of customer satisfaction through quality products and excellent service.
   • Address and resolve customer issues quickly and effectively.
4. Operational Excellence:
   • Ensure the deli operates efficiently, with minimal downtime or disruptions.
   • Optimize inventory levels and reduce waste through effective stock management.

Qualifications and Experience:

• Proven experience as a Deli Manager or in a similar role within the retail or food industry.
• Strong knowledge of deli operations, food preparation, and food safety standards.
• Experience in managing, training, and developing a team.
• Proficient in inventory management, merchandising, and financial management.
• Excellent communication, leadership, and organizational skills.

Competencies:

• Passion for food and a commitment to quality and customer service.
• Strong leadership and team-building abilities.
• Excellent problem-solving and decision-making skills.
• Ability to work under pressure and adapt to changing demands.
• High level of customer service and interpersonal skills.