A leading retailer dedicated to providing top-quality products and exceptional customer service. We are looking for an experienced and dynamic Retail Manager to lead our team, drive sales, and ensure our store operates at its highest potential.

Job Purpose:

The Retail Manager will be responsible for overseeing all aspects of store operations, including sales, staff management, inventory control, and customer service. The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to create a positive shopping experience for customers.

Key Responsibilities:

• Sales and Profitability:
  • Drive store sales to meet or exceed targets.
  • Develop and implement strategies to increase sales, customer footfall, and average transaction value.
  • Monitor sales performance, analyze trends, and adjust strategies accordingly.
• Team Leadership:
  • Recruit, train, and motivate a high-performing team.
  • Provide ongoing coaching and support to staff, fostering a positive work environment.
  • Conduct regular performance evaluations and address any performance issues promptly.
• Customer Experience:
  • Ensure that all customers receive exceptional service, leading by example in customer interactions.
  • Handle customer complaints and issues professionally, ensuring a satisfactory resolution.
  • Implement and maintain high standards of store presentation and merchandising.
• Inventory Management:
  • Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized.
  • Manage ordering, receiving, and storage of products.
  • Monitor product performance and adjust inventory levels to meet customer demand.
• Operational Efficiency:
  • Ensure the store operates smoothly and efficiently, meeting all operational targets.
  • Maintain a clean, safe, and organized store environment.
  • Oversee cash handling, banking, and financial reporting procedures.
• Compliance and Safety:
  • Ensure compliance with all company policies, procedures, and retail regulations.
  • Conduct regular health and safety checks and ensure staff are trained on safety protocols.

Key Performance Areas:

1. Sales Growth:
   • Achieve and exceed monthly and annual sales targets.
   • Implement promotional activities to drive sales and attract customers.
2. Staff Development:
   • Build and maintain a motivated, knowledgeable, and customer-focused team.
   • Develop training programs to enhance employee skills and career progression.
3. Customer Satisfaction:
   • Maintain high levels of customer satisfaction through excellent service and store standards.
   • Handle customer feedback and complaints effectively to improve the shopping experience.
4. Operational Excellence:
   • Ensure the store operates efficiently, with minimal downtime or disruptions.
   • Optimize inventory levels to meet customer demand and minimize waste.

Qualifications and Experience:

• Proven experience as a Retail Manager or in a similar role within the retail industry.
• Strong understanding of retail operations, sales strategies, and customer service excellence.
• Experience in managing, training, and developing a team.
• Proficient in inventory management, merchandising, and financial management.
• Excellent communication, leadership, and organizational skills.

Competencies:

• Results-oriented with a focus on achieving sales and profitability targets.
• Strong leadership and team-building abilities.
• Excellent problem-solving and decision-making skills.
• High level of customer service and interpersonal skills.
• Ability to work under pressure and adapt to changing demands.