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Job Summary
The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc.
Qualifications and Experience
- Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.
Qualifications and Experience
- Minimum Experience:
- Minimum of 2-year front office/ customer service experience.
- Minimum Qualification:
- NQF level 4 (Matric or equivalent)
- Minimum Requirements:
- Code 8 driver’s license – must have at least 1 years driving experience.
- Computer literate.
- Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.
Tower Group
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