• Greet customers in a friendly and professional manner.
• Provide excellent customer service by addressing customer inquiries and concerns promptly and effectively.
• Ensure high customer satisfaction by maintaining strong customer relationships and delivering a personalized experience.

• Schedule service appointments and communicate effectively with customers to manage their expectations.
• Undertake a comprehensive assessment of customer vehicles to determine necessary repairs and maintenance.
• Liaise closely with service technicians to ensure smooth workflow and timely completion of repairs.
• Inform customers about the progress of their vehicles, as well as any additional repair or maintenance requirements

• Maintain accurate and up-to-date service records and documentation.
• Generate service quotes and invoices, ensuring accuracy in pricing and billing.
• Manage inventory of required parts and supplies, placing orders as necessary.
• Process warranty claims and ensure all relevant documentation is completed accurately.

• Identify opportunities for upselling additional service offerings or maintenance packages.
• Provide detailed explanations and recommendations to customers regarding additional services or necessary repairs.
• Collaborate with the sales team to promote service contracts and extended warranties.

• High school diploma or equivalent (additional relevant certifications or education preferred).
• Minimum of 2 years of experience as a Service Advisor or in a similar role within the automotive industry.
• Knowledge of automotive systems, repairs, and maintenance procedures.
• Familiarity with warranty policies and procedures.
  

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Kayla Pelser, Rebecca or Brittney at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: manufacturing@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.