Job Summary
Due to significant existing and future growth, our client is looking for Back Office Agents to join their team.
Working independently, within a team, you will specific audit and compliance duties to ensure high performance and compliance across the Marketplace.
The type of work you could be asked to take on and trained within are:
- Critique of proof of delivery images and determining if one is present on each completed booking
- Assessment of the image to ensure it is compliant with the requirements stipulated
- Recording of the assessment outcome as compliant or non complaint
- Creation and completion of a deduction task so that drivers and fleets are charged in line with ts and cs for non compliance
Vital requirements for the role of Back Office Service Agent include:
- Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
- High level of computer literacy is required, this is a 100% online web based position
- High-speed, reliable internet connection (speed tests will be required and ongoing)
- Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software
Skills and experience needed to be successful as Back Office Service Agent include:
- Clear English communication skills both written and verbal.
- Ability to learn quickly and understand software products and features.
- Attention to detail in configuration and documentation.
- Must be able to work independently as well as a member of a cross-functional team based in the UK
- Ability to work in a very fast paced, high growth ever changing operational environment
If you have the drive and determination to make an impact on a growing business, apply now!
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