Job Summary
REQUIREMENTS & RESPONSIBILITIES
- Matric
- Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)
- Minimum of 5 years’ working experience at a 4/5* hotel
- Previous experience in management role essential
- Must be computer literate
- Professional and well-groomed with excellent all round communication skills
- Strong admin skills
- Strong Operations skills
- Excellent attention to detail
- Time management skills
- Financial skills
- Team player with high regard for efficiency and service excellence to guests
- Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office
- The role involves overseeing all departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets
- Experienced on platforms such as Guest Revu and Trip Advisor
- Must have good communication and reporting skills in English
- Must be proficient on OPERA
- Must be proficient on all MS Office packages
- Motivate and foster a positive work environment
- Exceptional Food and Beverage knowledge
- Exceptional Banqueting knowledge
- A passion for training staff
- Strong understanding of Labour law and disciplinary procedures
- Valid driver’s license (no endorsements) (ESSENTIAL)
- Own reliable vehicle / transport