Position title: OPERATIONS MANAGER

Reports to: PORTFOLIO MANAGER

Business Unit: PROPERTY MANAGEMENT

Main purpose / objective of the position:

Inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager

Decision making authority:

Decisions are based on knowledge of theory and systems.

Required to choose from a limited array of systems.

Required to choose from a limited array of routines or rules at his / her disposal. Works within a specific prescribed policies and guidelines.

Experience / Education:

A minimum of 3 years’ experience in Facilities / Operations Management.

Minimum qualification Grade 12.

Electrical, Mechanical or Construction background and Technical skills would be a recommendation.

Skills required:

Quality/standards awareness and implementation, Basic contract management, Co-ordination Skills, Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office (Word, Excel and Outlook), Windows NT, Nicor, MyMCS, Basic MDA Knowledge

Knowledge required:

In depth knowledge of GPS lease conditions including house rules, knowledge of housekeeping principles, Advanced technical knowledge, knowledge of Company policies and procedures, Administration principles and reporting, Working knowledge of statutory requirements, Knowledge of cost budgeting and control, Working knowledge of the OHS Act, Knowledge of the Property Practitioners Act would be advantageous.

Competencies required:

Customer & Quality focus, Methodical, Teamwork and Co-operation, Problem solving & Decision making, Financial & Business Acumen, Communication (on higher level); Tolerance for Stress, Assertive, Drive and Productivity

Major drivers of work volume:

Geographical spread of buildings; Grading and complexity of buildings; Tenant and customer profile; Level of Mechanical / Electrical Complexity; Rental Levels; Management complexity & intensity.

Interface / relationships with: Internal:

Property / Centre Manager, Lease Administrator, Debtors Administrator, Handyman

External: Contractors, Landlord, Tenants