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Sage Line 500 Customer Agent +(Logistics/Warehouse)
Recruitment Web South Africa Tuesday, 12 November 2024 4Job Summary
Sage Line 500 Customer Agent +(Logistics/Warehouse) Brits Rneg + Penson + Medical + Housing All + 13th Cheque
- Sales Diploma or Degree
- Minimum of 3 years’ experience in a manufacturing environment linked to a customer service role
- Sage Line 500
- Ms Excel
- Google Slides
- TMS
- Google Sheets
DUTIES:
- Capture and process orders received from the customer relationship managers
- Build positive relationships with customers
- Provide a centralised point of contact regarding customer orders
- Daily interface with the sales team regarding new orders
- Daily communication with transport planners to schedule priority orders
- Utilise the transport management system (TMS) for updates on customer order status
- Manage walk-in customers and cash sales.
- To manage the end-to-end process of all related complaints
- To ensure complaint resolutions are reached within agreed timeframes
- Handling calls to resolution
- Accurately record all customer complaints
- Monitor customer accounts and activity and follow up
- Adhere to the company’s safety standards
Recruitment Web South Africa
Recruiter
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