Job Summary
JOB ROLE
FUNCTIONAL RESPONSIBILITIES
Line Management of Kenya Operations
As General Operations Manager you are end-responsible for the management of all operations
in Kenya. This includes amongst others:
- Line management of all employees in Kenya; their performance and development
- Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent services
- End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance
- Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a/o health & safety and admin controls
- Ensuring that all assets and equipment are kept in excellent condition
- Strong general performance of the company’s Kenya operations against set management objectives
- Strong financial performance of the company’s Kenya operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans
Your Profile
We are looking for an experienced, well-rounded GM-like Operations Manager with the following profile:
- Minimum 10 years of experience in various operational management roles (Africa experience and tourism industry experience a must)
- Strong organizational and logistic skills in leadership positions in organisations with >150 staff
- Effective at managing and training/coaching middle managers and staff
- Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment
- Good working knowledge & experience in the majority of the following areas:
- Logistics/resupply
- Cost management
- HR
- Menus, food quality and food presentation
- Some bush/guide knowledge
- Asset & fleet maintenance management
- Ability to build good working relationships with people at all levels from camp staff to the Board of Directors
- Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness
- Passion for positive impact and wildlife tourism as well as community development
- Minimum degree or diploma
- Strong verbal and written communication skills and ability to structure and present work plans and ideas
- Independent ‘getting things done’ mentality; willing to work hard
- Swahili a preference
Location & Travel Requirements
You will be based in Nairobi with frequent travel to camps in Kenya.