INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Accelerated Execution & BPM Change & Communications Lead

Business Unit:

Everyday Banking – Voice & Service Enablement (Ops Enablement)

Contracting Specialist:

Roxanne Correia

Duration:

Till 18 Dec – and from 1 Jan for 2024

Rate:

Implementation hands- we don’t need specialists – Max Rate is R400 ph.

Work Location:

Auckland Park

More about the Area & Team:

The transformation vehicle in VSE is called Intelligent Ops- this vehicle has several streams to deliver with huge people and change impacts.

More about the project:

Problem to solve

Solution/Deliverable

Attractive Tech exposure

Well rounded change & comms resources with solid background on retail banking – people change roll outs, deliverables linked to change methodologies

Job Description / Responsibilities:

Key Responsibilities:

• Culture & Employee Engagement Work: Foster a culture of engagement and dedication among employees by initiating and overseeing various cultural and employee engagement activities.
• VSE 2024 Calendar Oversight: Develop and manage the annual VSE 2024 calendar which includes key themes, special days, and other significant events.
• Employee Activations: Create and launch effective employee activation campaigns to boost morale, productivity, and team cohesion.
• Wellness Activations: Initiate and manage wellness programs that promote the physical, mental, and emotional well-being of all staff.
• Team Building: Organize and oversee team-building exercises and events to strengthen inter-departmental relationships and enhance collaboration.
• Storytelling & Awareness: Employ storytelling techniques to share company milestones, achievements, and vision, fostering a deeper connection among employees.
• People Change Roll: Implement people change strategies that align with the organization's goals and objectives, ensuring smooth transitions during times of organizational change.
• Strategic Communications: Develop and implement strategic communication plans to ensure clear and consistent messaging across all levels of the organization.

Background and experience required:

Years of Experience

Industry Experience

The work has been detailed to a level 5 process – I need doers – I don’t need expensive hands- I need doers – execution – delivery – and driven individuals- Prosci qualification a plus

Must-have Skills (Mandatory Skills):

Include minimum years of experience required per skill

5 years

Beneficial Skills (Desired Skills):

Salesforce context

Culture background

Good writer

Employee experience

People Change skills

Comms skills

Stakeholder skills

Content creation well packaged

CX exposure