Job Summary
Position Overview:
As a Fraud Administrator, you will play a critical role in safeguarding our organization and our clients against fraudulent activities. Working closely with both internal teams and external authorities such as banks and police, you will be responsible for assessing reported matters, taking necessary actions, and ensuring swift resolution of fraud cases. This role requires exceptional attention to detail, analytical skills, and the ability to work effectively under pressure while adhering to strict regulatory guidelines.
Key Responsibilities:
- Assess reported fraud matters and initiate necessary steps to address them promptly.
- Take proactive measures such as blocking accounts and tracing/securing funds to mitigate potential losses.
- Respond to client matters within strict timeframes, governed by regulatory requirements and Ombudsman guidelines.
- Demonstrate exceptional verbal and written communication skills in all interactions with stakeholders.
- Conduct thorough analyses of fraud cases to identify patterns, trends, and potential vulnerabilities.
- Maintain a comprehensive understanding of money laundering techniques and trends to enhance fraud detection capabilities.
- Previous branch experience is beneficial, as it provides insights into customer interactions and transaction processes.
- Work collaboratively with internal teams to implement and enhance fraud prevention processes and systems.
- Ensure adherence to all relevant policies, procedures, and regulatory requirements.
Required Qualifications:
- Matric qualification or equivalent.
- 2-3 years of experience in fraud prevention or a related field.
- Thorough understanding of fraud detection and prevention techniques.
- Strong attention to detail and analytical skills.
- Ability to work effectively under pressure and meet strict deadlines.
- Exceptional verbal and written communication skills.
- Knowledge of money laundering techniques and regulatory requirements.
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