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Job Summary
A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Shift Manager in KwaZulu Natal. Responsible for the strategic shift planning, compliance and adherence of the ADfusion/Client model in liaison with client management. This will include Inbound, Production, Outbound, Salvage and SHEQ Management Matric / NQF level 4 qualification Diploma or Degree in Supply Chain/Logistics/Operations highly advantageous 2-3 years of experience in a Logistics/Manufacturing / Distribution / TES environment essential Min 2 years of supervisory experience Computer literate (MS Office) PROCESS Ensure that the strategic shift plan is executed Manage productivity as per set targets Minimize risk to Clients and staff Ensure adherence to policies and procedures as per ADfusion and Client model Maintain and Implement HR and IR policies Responsible for protecting the ADfusion model at all times Ensure Housekeeping standards are maintained Must be flexible and proactive in changing the strategic shift plan for the day Support Client Site and Services Manager in delivering service plan for the shift Responsible for the site in the absence of the Regional Operations Manager Ensure there is a clear communication line between ADfusion and Client Management Compile and provide relevant reports as required on a daily basis for shift handover and to ACMS Management Ensure that TES implementation of discipline is aligned to ACMS disciplinary guidelines and adhered to Manage outputs and productivity of assignees through TES Shift Managers FINANCE Ensure that the staff compliment is balanced vs the workload to ensure shift is run cost effectively Submit End of shift report (Daily) Ensure registers for TES staff are signed and submitted daily Authorize overtime documents for TES staff Manage Salvage daily report Manage XMQIR report daily RISK Ensure SHEQ appointments are done per shift Manage MHE from an I-Sight perspective Report on rack damages daily Ensure adherence to standard SOPs PEOPLE MANAGEMENT Share shift strategy with the ADfusion management team. i.e. Inbound and Outbound Ensure that TES management is informed of the shift plan Ensure that Training Development of all staff is in place in all departments Ensure that order fill (Headcount) is above 97% for the shift Adhere to ADfusion policies and procedures Ensure SHEQ requirements per shift are met, i.e. First Aiders, Safety Reps, and Fire Fighters Ensure that uniform standards are maintained; Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc. Ensure Agency KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, MHE, etc. Provide regular feedback to Agencies and Clients regarding shift performance metrics/targets
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