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Job Summary
OPERATIONAL MANAGEMENT
- Ensure store sales objectives are met
- Maximise incomes streams for the store (Add-ons, GP etc.)
- Stores Performance
- Ensure effective implementation of merchandising standards
- Ensure effective implementation of marketing initiatives
- Attraction and retention of customer base
INVENTORY MANAGEMENT
- Functional area
- Job Competencies
- Ensure store sales objectives are met
- Maximise incomes streams for the store (Add-ons, GP etc.)
- Stores Performance
CUSTOMER SERVICE
- Ensure Customer Expectations are exceeded
- Review Mystery shopper reports
- Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
- Reinforce a culture of service minded staff to ensure Customer satisfaction
PEOPLE MANAGEMENT
- Facilitate the training and development of employees to ensure correct competency
- Succession Planning
- Ensure consistent, effective performance management
- Manage and enhance employee relations and satisfaction
ADMINISTRATION
- Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
- Cash-ups’
- Safe checks
- Alarm Checks
- Admin Files
Cash Crusaders
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