Job Summary
Requirements:
Education
NQF level 4/5, Matric with Maths above 60% A+ certification,
Microsoft certified IT professional certification, Cisco certified network associate certification,
International information systems security certification consortium certification
Skills
Strong communication skills
A working knowledge of IT operating systems, particularly Windows, online Exchange and
Hands on experience of installing IT hardware and software
Experience
2-4 years’ experience in IT position
General
Expected to be on standby
Key Responsibilities:
· Work with suppliers to improve IT infrastructure
· Deploy new software and upgrade existing software
· Server management (DNS/DHCP/AD Services)
· Manage and maintain UniFi access controllers
· Support factory and warehouses in terms of all IT needs
· Ensure tickets are dealt with and closed in accordance with standard operating procedure
· Set up of all IT requirements as per new user form for new users
· Replace computer/IT equipment in accordance with life cycle
· Train users as and when needed
· Conduct scheduled maintenance
· Where able, do minor repairs on equipment
· Obtain quotations for IT equipment and raise PO for approval
· Maintain asset register
· Adhere to POPI, IT policies and procedures
· Liaise with service provider when required
· Carry out all duties/tasks delegated by the IT Manager
· Assist IT Manager with the implementation of projects
KPA's:
- Assist users with technical problems
- Maintain a healthy IT system\
- Assist in business IT needs
Competencies: - Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Building positive working relationships
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