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Job Summary
Key responsibilities & duties:
- Ensuring that budgeted sales targets are met for internal and external sales.
- Opening and following up on new accounts and loyalty accounts.
- Making sure all customer details are updated op the system, should anything change.
- Assist debtor’s lady with any account queries.
- Processing of invoices.
- Setting specials and monitoring of slow-moving stock on a daily basis.
- Assist sales’ people with delivery issues.
- Follow up on deliveries to customers.
- Answering of incoming calls and converting enquiries into sales.
- Following up on leads.
- Ensure that walk-in account and cash customers are served promptly by all sales staff.
- Handling of customer complaints.
- Updating and correcting the cost/selling prices on computer.
- Updating Discount Matrix on a regular basis.
- Regularly update price comparison with competitors and forward to management.
- Regularly evaluate the account customers buying experience and propose adjustments when necessary.
- Maintaining and updating of customer data base for marketing purposes.
- Make sure ALL customers are visited on a monthly basis by external sales.
- Make sure ALL customers are contacted on a monthly basis by internal sales.
- Ensure all manual invoices are processed on Syspro daily.
- Ensure all credit notes are signed off and authorized daily.
- Ensure all EFT payments have been authorized before stock is released.
- Ensure money is received for all COD deliveries and update register.
- Ensure all credit notes are processed on Syspro before cash refunds are given.
Minimum requirements:
- Retail Sales experience required as well as experience in the Steel & Tube Industry
- Minimum of 3-4 years’ experience required preferably in a Sales position
- Syspro experience will be an advantage
- Must be able to work under pressure
- Must manage a team of Internal and External salespeople
- Strong management and trading skills required
- Must have a valid drivers’ license
- Must be sales & growth driven and lead teams to achieve exceptional results
Aleon Pty Ltd
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