Our client in Ottery, Cape Town is looking to hire a Quality Supervisor.

Key deliverables of the role:
Process and Product Influence
• Assure Quality Management System accomplishment, which is measured through internal and third-party audits, through the internal instructions and procedures of process audits, Quality Gemba Walking, and customers’ requirements.
• Manage incoming, process, and final product inspections and approvals through internal procedures, and by the company's standards.
• Responsible for the collection and adherence to the Microbiological and Environmental Sampling plan.
• Responsible for the calibration and verification of the measuring equipment.
• Responsible for approval of the manufacturing process through instructions and procedures that are performed by QC Inspectors.
• Verifying that inspection records plus supporting documentation have been completed by the QC Inspectors.
• Support in implementing Advanced Quality Systems (AQS)/ Statistical Process Control (SPC) as needed.
• Translate orders, contracts, specifications, and engineering drawings into inspection instructions.
• Able to independently resolve most operations issues (customer requirements, facilities issues, technical problems) within set operations parameters.
• Primary support and implementor for customer corrective and preventive reports and actions.

Collaborates with Team Leadership to:
• Influence their approach towards continuous improvement of SHEQ standards.
• Participate in the FSET meetings to support training related to food safety and quality topics.

Internal audit program
• Conducting and participating in internal audits.

Continuous improvement
• Collaborates with Leadership in establishing and revising ongoing Corrective Action and Preventative Action Plans (CAPAs) to support teams in meeting and/or exceeding all deliverables in a timely and effective manner.
• Supports teams in developing and executing CAPAs based on root cause analysis for incidents.
• Supporting ongoing and targeted improvement of compliance and monitoring services.

Team Leadership
• Directly supervises employees and performs other managerial responsibilities including interviewing, hiring, and training employees.
• Improve the standard work delivered by the Quality Team to ensure that all procedures and tasks are done.
• Updates skills matrix, developing training programs and assessments for the QC Inspectors.

Communication
• Provide clear, concise, and well-organized communication to Leadership and Ops Support teams.
• Assist with improving communication between stakeholders.
• Communicating actionable feedback to the Product/Services teams and stakeholders.

Audits and Regulatory
• Supports the development of corrective action strategies with teams, ensuring execution and appropriate follow-up.
• Supports compliance with and adherence to established standards and practices, including health, sanitation, and safe work practices.
• Assisting in the preparation of regularly scheduled reports.
• Assisting with the implementation and maintenance of Good Manufacturing Practices for Food Safety, including HACCP, Religious, FDA, and Health and Safety standards.

Requirements:

In possession of a bachelor’s degree (Preferable Quality or Engineering) or National Diploma in Food or Packaging Technology.
• 3 years of experience as a Quality Supervisor.
• Ability to communicate and collaborate effectively with stakeholders.
• Ability to Influence and motivate others.
• Strong resilience, grit, and drive to deliver in a dynamic environment.
• Strong work ethic and focus on the quality of work.
• Excellent problem-solving skills and attention to detail to identify and resolve issues with precision and efficiency.
• Excellent interpersonal skills.
• Internal auditing experience.
• Knowledgeable about quality management systems such as BRCGS, and ISO9001.