Job Summary
Hire Resolve is seeking an experienced Operations Manager on behalf of our client, a leading logistics company specializing in Dangerous Goods services. This is a fantastic opportunity to join a dynamic team at the forefront of handling and transporting hazardous materials, ensuring compliance with stringent safety and regulatory standards. The ideal candidate will bring strong operational expertise, leadership skills, and a deep understanding of the complex logistics involved in the international movement of dangerous goods.
Responsibilities
- Lead and develop business operations in sales, customer service, and logistics to align with overall company strategy.
- Drive business growth by expanding the customer base and improving customer retention.
- Ensure compliance with Dangerous Goods (DG) regulations and operational procedures.
- Oversee resource management to optimize cost efficiency and operational performance.
- Manage the handover and progress of customer jobs, ensuring timely updates and issue resolution.
- Monitor and evaluate service provider performance and costs, addressing any discrepancies.
- Supervise the Operations Team, fostering skill development and maintaining seamless operations during staff absences.
- Ensure safe, compliant packing and handling of dangerous goods according to IATA and DG guidelines.
- Oversee operational readiness by managing equipment, vehicles, IT systems, and stock levels.
- Produce regular reports on financial performance, operational activities, and competitor insights.
- Cultivate a high-performance team culture focused on service excellence, teamwork, and continuous improvement.
Requirements
- Proven experience in the freight or courier industry, with Dangerous Goods "Cat 6" Training highly preferred.
- Previous experience in a management or supervisory role.
- Operational background in logistics, particularly handling dangerous goods.
- Strong organizational, leadership, and planning skills, with the ability to manage multiple tasks efficiently.
- Excellent verbal and written communication skills, able to interact effectively at all levels.
- Strong competencies in problem-solving, time management, and interpersonal communication.
- Self-motivated with a keen attention to detail and a drive for excellence.
- Ability to work independently while maintaining a strong focus on customer service.
- High level of PC literacy and proficiency with relevant software applications.
- Proficiency in stock control and administrative functions.
Benefits
Contact Hire Resolve today for your next career-changing move
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.