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Job Summary
Business Analyst ( Rosebank JHB)
IT - Analyst, Data Management
Johannesburg - Gauteng
Johannesburg - Gauteng
ENVIRONMENT:
Step into a trailblazing digital music company where technology, community, and creativity come together. As a Business Analyst, youll have the unique opportunity to collaborate with renowned local and international DJs, artists, and music brands, fueling innovation in a dynamic, music-driven environment. If youre excited about redefining the future of digital music and excel in data-driven insights, business process optimization, and customer onboarding, this role could be the perfect fit!
DUTIES:
Data and Reporting:
- Gather, analyse, and interpret data to drive insights that will shape product strategies and enhance user engagement.
- Develop and maintain dashboards and reporting tools, ensuring stakeholders have access to real-time analytics.
- Collaborate with cross-functional teams to extract and leverage data from diverse sources, optimizing business decisions.
CRM Setup and Management:
- Lead the setup, configuration, and management of CRM systems tailored to the digital music industry.
- Drive CRM strategies to improve customer retention, acquisition, and loyalty, ensuring seamless integration with marketing and sales initiatives.
- Work closely with teams to ensure accurate data capture, segmentation, and targeted communications.
Business Process Mapping:
- Document, analyse, and redesign business processes to improve operational efficiency across teams.
- Identify and bridge gaps in current processes, ensuring streamlined workflows that support business objectives.
- Establish standardized practices and frameworks to support scalability and rapid expansion in a growing digital music ecosystem.
Customer Onboarding:
- Design and implement a comprehensive customer onboarding process that enhances user experience and boosts engagement.
- Collaborate with customer success and sales teams to ensure a smooth and impactful onboarding journey.
- Regularly assess and refine onboarding processes, incorporating user feedback and adapting to new business needs.
REQUIREMENTS:
- Experience: Minimum 3-5 years of experience as a Business Analyst, preferably in tech, media, or entertainment industries.
- Skills:
- Proficiency in data analysis tools (SQL, Excel, Tableau, etc.).
- Experience with CRM tools such as Salesforce, HubSpot, or similar.
- Strong understanding of business process mapping methodologies (e.g., BPMN, flowcharting).
- Excellent communication and collaboration skills to work across diverse teams.
- Education: Bachelors degree in Business Administration, Data Analytics, Information Systems, or related field.
ATTRIBUTES:
- Passion for the music industry and digital innovation.
- Detail-oriented with a strategic mindset, eager to make a measurable impact.
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Datafin
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