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Job Summary
Our client is searching for a Senior Operations Analyst to join their team in Pretoria East.
Job Purpose:
- To provide first-line support to clients on banking products and assist in processing electronic files for clients.
Role Responsibilities:
- Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
- Confirm file layouts from clients and submissions to the Bank.
- Identify problems, communicate problems and follow up with the Bank or technical team.
- Ensure that the feedback files are created per client request.
- Maintain effective system information and ensure the updates occur timeously.
- Attend to client queries.
- Ensure client processes documentation is up-to-date
- Check client and Bank Limits.
- Monitor Account Verification Service-Realtime system and report any issues to BANK /Client.
- Ensure that alerts are resolved.
Preferred Requirements:
- Diploma in an administrative field
- A minimum of 5years’ experience in a similar role
- 5+ years’ experience in MS Office, especially Word and Excel
- SQL experience
- Sound knowledge of the Bank and Insurance industry
Personality Attributes:
- Exceptional written and verbal communication skills
- Able to keep the information confidential
- Should exhibit excellent time management and organizational skills to complete the assigned work effectively
- Honest and trustworthy
- Ability to work in a team and as an individual
- Good presentation skills
- Ability to work under pressure and adhere to deadlines
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