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Job Summary
Role Overview:
As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the branch, ensuring smooth and efficient courier services, managing a team of employees, and achieving business objectives. The ideal candidate will be a strong leader with a passion for logistics and a proven track record in operational management.
Key Responsibilities:
- Oversee all branch operations, including courier pickups, deliveries, and customer service.
- Manage and lead a team of drivers, dispatchers, and support staff to meet performance goals.
- Monitor and ensure compliance with company policies, safety standards, and regulatory requirements.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Manage branch budgets, control costs, and maximize profitability.
- Build and maintain relationships with clients, ensuring their needs are met promptly and professionally.
- Conduct performance reviews, provide coaching, and develop training plans for staff.
- Address and resolve operational or customer issues in a timely manner.
- Prepare and present branch performance reports to senior management.
Qualifications and Experience:
- Bachelor’s degree in Business Management, Logistics, or a related field (preferred).
- Minimum of 3-5 years of experience in logistics, courier services, or branch management.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent organizational and time-management skills.
- Solid understanding of courier operations, logistics, and delivery processes.
- Strong customer service and interpersonal skills.
- Proficiency in MS Office and logistics software.
- Ability to analyze data and make informed decisions.
- A valid driver’s license is required.
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