PURPOSE OF JOB: Responsible for all aspects of the Underwriting and Insurance Administration activities ensuring the service delivery to Brokers

KEY AREAS OF THE JOB:

• Responsible for All Insurance underwriting.
• Maintain, and revise service level agreements with brokers for the company.
• Identify potential areas of underwriting exposure and risk and implement corrective measures.
• Provide reports on a regular basis to the Director and keep them informed of any changes, risks etc.

MAJOR TASK HEADINGS OR KEY PERFORMANCE AREAS:

• Ensure that terms provided to brokers/reinsurers are in line with facility authority.
• Where this is not possible, to advise Insurers and obtain their agreement.
• Manage the expectations of the brokers/reinsurers.
• Handling of general broker queries in line with the products being sold.
• Receive, refer and present terms for new business, renewals and endorsements in line with pre-agreed mandates as detailed in the various binders
• Prepare and load business onto insurance system and ensure that all debits are raised.
• Follow-up of renewal terms with brokers; obtain the necessary proposals well in advance.
• Manage the relationship with the insurance IT system providers. Investigate more efficient processes and implement changes that will enhance efficiencies.
• Process all cancellations on the insurance system.
• Credit control
• Ensure premiums are paid across to Underwriters in line with the premium payment warranties as detailed in the binders; by the finance department.
• Advise brokers regarding unpaid premium.
• Request refunds from accounts department.
• Ensure that risks are underwritten and that binder profitably is maintained and profit commissions monitored regularly.
• Should profitability deteriorate, problem areas to be identified and corrective underwriting action taken.
• Prepare annual binder submission packs.
• Maintain binder triangulations monthly implement standardized reporting to this effect.

• Ensure that claims are handled timeously and that estimates are updates quarterly, by the claims department.

COMPETENCIES AND PERSONAL SKILLS:

• Strong understanding and knowledge of:
• Lloyds
• Binders
• Underwriting
• Profit Commissions
• Management reporting
• Superior written and verbal communications skills.
• Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines.
• Flexible and open to changing priorities and managing multiple tasks simultaneously within timeframes.
• Ability to perform a host of administrative functions.
• Ability to manage the expectations of internal clients.
• Excellent interpersonal skills
• Knowledge of various insurance products.

EDUCATION AND EXPERIENCE:

• Relevant FSB qualification.
• A minimum of ten years relevant experience in the short-term insurance industry.
• Computer Literate.
• Relevant insurance qualification.