Job Summary
Collections & Performance
Guide your team to success—set targets, monitor progress, and jump in where needed.
Troubleshoot issues and follow up on outstanding payments.
Keep weekly check-ins meaningful and focused.
Reporting & Analysis
Ensure your supervisors and team are submitting accurate reports on time.
Pull together high-level performance insights for the Admin Manager.
Tenant Care
Build solid relationships with tenants—especially high-value clients.
Handle account queries directly when needed.
Keep account adjustments, recons, and rate calculations flowing without delays.
Team Engagement
Be the kind of leader who inspires loyalty and performance.
Deal with internal issues quickly and fairly.
Create space for learning—train, coach, upskill, and prep for growth.
Make onboarding smooth and effective.
Billing & Financial Accuracy
Assist with rent roll prep and investigate discrepancies.
Personally handle key accounts until they’re ready to hand over.
System Management
Keep Rentroll and MDA info current and accurate.
Ensure data entered by your team is reliable.
Back-up & Support
Be ready to back up the Support Office Team Leader when needed.
Keep daily comms going with the Admin Manager—share updates, concerns, and plans.
Projects & Legal Coordination
Drive project rollouts and ensure legal file submissions are complete and accurate.
Support audits and annual municipal calculations by pulling the right people together.
And... whatever else leadership throws your way. You're flexible like that.
Requirements
WHAT YOU’LL NEED TO SUCCEED
A degree in Business Admin, Real Estate, or similar.
2+ years in property admin or management.
Solid knowledge of property processes, great with people, and strong on detail.
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