MAIN PURPOSE OF THE JOB

To support the claims function is managing claims efficiently, driving down loss ratios and optimising crop damage assessment procedures. To drive strategic projects with a view of improving underwriting results and maintaining desired business performance.

Key Performance Areas

1. Claims management

• Develop end to end claims and assessment management processes and procedures for the crop insurance business.
• Assess, validate and quantify major crop claims and provide detailed claims and damage reports to management.
• Develop processes to ensure that assessments are conducted in line with approved policies and procedures.
• Approve claim assessment costs and scrinitize any anomalies.
• Ensure that all claims are conducted by independent and appropriately accredited assessors.
• Analyse the claims loss ratio by commodity type and work with the underwriting, actuarial and sales team to drive improvements.
• Maintain geolocated claims data and use tools such as GIS to control claims exposure.
• Lead research and development in improving claim protocols and assessment procedures.
• Assist in training and accrediting new crop assessors.
• Participate in local and international industry forums on loss adjusting and drive the implementation of new technologies for facilitate remote assessment of small claims.
• Oversee the claims process relating to parametric insurance solutions for both crop and livestock products.
• Work with vetenerians and other assessors to assess and validate livestock insurance claims.

2. Strategic Projects

• Lead and develop the regional and commodity level climate change management strategy.
• Participate in industry climate change initiatives and keep abreast with international best practice.
• Build a repository and knowledge base on climate change and the impact on agricultural insurance.
• Work closely with the risk department to identify emerging climate risk patternrs at a regional and commodity level.
• Lead and develop the framework for premium discounting and rebates based on farmers adaptation of climate smart agricultural.
• Support on-going product development and enhancements to crop, parametric and livestock insurance products.
• Lead market reseach and farmer surveys to obtain insights that will drive new product development.
• Support the development o farmer development programmes and the development of consumer education programmes.
• Lead stakeholder site visits to farms and demonstrations of crop assessment procedures.

3. Facilitate Training

• Train the relevant Staff on products, processes, and claims.
• Receive a request for the training and analyse to determine the nature and extent of the training; or
• Identify the need for training in accordance with queries and staff application.
• Conduct a Training Needs Analysis to determine the exact learning requirement.
• Define the learning objectives in accordance with the learning requirement.
• Develop the learning material in accordance with the objectives; or
• Update and improve current training material to reflect new information and business imperatives.
• Consult the requester to ensure that the learning material will address the needs.
• Determine the facilitation technique required to facilitate the training.
• Determine the equipment required to assist in the facilitation of the learning
• Arrange the training event with the relevant role players.
• Facilitate the training in accordance with the learning objectives.
• Continuously evaluate the learning to ensure that the learners are competent.
• Evaluate the training to determine areas of excellence and areas of improvements
• Assess the attendants to determine competence level.
• Determine additional learning requirements and inform the relevant role players.
• Conduct training in accordance with policies, procedures and legal requirements.
• Conduct training within allocated time frames and budget.

Preferred Minimum Education and Experience

• Bachelor of Science (BSc) in Agriculture or Plant Production
• Experience in Crop Insurance - 8 Years
• Insurance Experience - 8 Years

Critical Competencies

• Advanced Microsoft Office
• Knowledge and understanding of the insurance products and services available to the agricultural industry to stay abreast of the industry with attractive agricultural insurance products and services
• Knowledge and understanding of the elements and instruments utilised in sound financial planning activities
• Knowledge of Short term and long term insurance industry
• Knowledge of relevant legislation applicable to insurance companies such as PFMA, Short and long term Insurance Acts,

Additional Requirements

• Travel extensively
• Extended hours as and when required and Driver’s Licence (Code 08)