Job Summary
Work Location:
Towers West, Hybrid
More about the Area & Team:
The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience
More about the project:
Problem to solve
Solution/Deliverable
Attractive Tech exposure
Automation of processes, recons etc.
Developing AI to execute BAU repetitive tasks
Support with investigations, analysis and operational remediation
Job Description / Responsibilities:
- Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts
- Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required
- Support Product rule review exercise on maintenance specific business rules
- Execute credit balance remediation
- Clear non disbursements
- Recon ROBOT report daily and ensure no journal failures
- review daily ops dashboard and ensure that issues are being resolved
- address Loan general enquiries
- account level screen prints for complaints / enquiries
- document retrieval and review of exception reports
- documenting all processes, understand systems etc.
Background and experience required:
Years of Experience
Industry Experience
Preferably knowledge of credit products/loans
5+ years
Must-have Skills (Mandatory Skills):
Include minimum years of experience required per skill
Automation and robotics/AI
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