+2 more
Clear All Filters
Premium Ad
Verified Ad
Job Summary
Our client has an opportunity available for an IT Asset Coordinator.
Requirements:
- 4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment.
- Matric,
- Business intelligence certificate.
- Relevant IT Diploma or Degree would be advantageous.
- ITIL certificate would be advantageous.
- Proficient computer skills, including Microsoft Office.
- Have basic finance knowledge.
- Analytics and business intelligence background- critical.
KPAs:
- Develop and deliver quality working programs to meet customer and user specifications.
- Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
- Responsible for cell phone device provisioning, troubleshooting, and lifecycle management.
- Decommission unused devices and contracts as per company policy and remove them on the asset register.
- Adhere to Call Logging Processes and Procedures.
- Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software.
- Manage cell phone and Physical IT asset duties according to company policies and procedures.
- Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls.
- Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data.
- Report the utilization of data and minutes and propose suitable packages for users.
- Follow up on Vendor queries such as invoice disputes, incorrect billing and credits
Telebest
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link