Job Summary
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23 000
Requirements
• You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
• 1+ years of experience in an account management, customer success or online training in the software industry
• A track record in property management
• Phenomenal interpersonal skills that allows you to easily build new relationships
• Ability to work under pressure
• Tech savvy
Responsibilities:
• Drive and own the new client onboarding journey
• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
• Management of data migration from clients’ previous solution
• Online training sessions on our software
• Regular client usage audits and consultation sessions to optimally use our solutions
• Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
• Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations
• Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions
Closing Date: 30 April 2024
To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS24087 in the subject line
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link