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Job Summary
Customer Support Consultant (POS24302)
Somerset West
R 20 000 to R 25 000 per month (negotiable – depending on your experience)
Requirements:
- Training/ Educator or Consulting experience
- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
- Excel proficiency intermediate
- Customer service / support experience will be advantageous
- Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
- Creating and managing training plans with customers
- Reporting on training progress of all customers that is in training
- Work directly with client to effectively coordinate each training project to completion.
- Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
- Provide system training to customers
- Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
- Assist with preparing data and uploading on to the system for new customers
Closing Date: 31 October 2024
To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS24302 – Customer Support Consultant in the subject line
Emporium
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