Job Purpose:

By treating customers’ property in a manner that shows appreciation for its value, and with his expertise and attitude towards the brand and the product, fosters the image of the product and the service organization, thus contributing to customer satisfaction as well. To provide mechanical and physical support in the workshop.

Key Responsibilities:

Work Performance

• Efficient servicing and repairing of TATA vehicles
• Ensure that customer’s vehicles are well cared for while in the workshop.
• Ensure total customer satisfaction
• Effective self-management and performance ownership.
• Ensure work space is clean and need at all times
• Prepare the operating equipment and bring the necessary parts to the workshop bay.

Conduct repair and/or maintenance

• Perform all work in accordance with manufacturer’s specifications and the maintenance schedule.
• Perform all visual inspections, replaces and tops up service fluids, replaces wearing parts (e.g., brake shoes).
• Perform repair work, in collaboration and/or under supervision of the Workshop Foreman and/or Technician.
• Document any work carried out, record the working hours and return the workshop order to Technician

Perform relevant tasks as required

• Pass on the vehicle to the correct individual and tidy the workshop bay.
• Retrofit and put into service of accessories and mounted parts (e.g., roof rack system, radio installation if pre-wired, etc.) as required.
• Keep work area neat and tidy.
• Ensure that company tools and equipment are kept clean and in good working order.

Administer Parts Process

• Request parts as required according to internal processes and procedures.
• Return used or defective parts or dispose of them according to company policy in a timely manner.

Educational Qualifications:

• Grade 12
• Commercial Vehicle Workshop Experience
• Valid Drivers license

Relevant years of Experience:

• 3-5 years active experience as a at dealership level in the commercial vehicle segment.

Competencies:

• Experience and knowledge of Cummins and advanced electronic systems.
• Strong ability with electrical systems for diagnosing and repairing.
• Knowledge of Air brakes, suspensions, diesel engines, transmissions and other related mechanical systems for commercial vehicle are vital.
• Able to operate independently and within a team framework.
• Willing to work evenings and weekends and traveling for attending all breakdowns that are assigned.