Internal Sales Assistant

We are seeking a highly motivated Internal Sales Assistant to assist Justine on the internal sales side. The ideal candidate will have 3-5 years of experience in internal sales, exceptional communication skills, and the ability to handle client relationships, inquiries, and sales processes effectively. This role offers the opportunity to grow in a fast-paced, supportive environment.

Key Responsibilities:

• Sales Support: Assist with order processing, client inquiries, and general sales administration.

• Client Management: Build and maintain strong client relationships, providing timely and accurate solutions.

• Quotation Preparation: Prepare and follow up on sales quotations.

• Order Management: Process orders, track progress, and coordinate deliveries with logistics teams.

• CRM Maintenance: Update and manage CRM systems with accurate records.

• Product Knowledge: Develop expertise in company products to provide informed client advice.

• Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products.

• Problem Resolution: Handle customer complaints or inquiries professionally and effectively.

Skills and Qualifications:

• Experience: Minimum 3-5 years in internal sales, preferably in a B2B environment.

• Education: Diploma or certification in Sales, Marketing, or Business Administration (preferred).

• Technical Skills:

  • Proficient in Microsoft Office Suite, with advanced Excel skills for quotations and reporting.

  • Experience with CRM systems and sales tracking tools.

  • Familiarity with ERP systems and Microsoft Teams (preferred).

• Sales Acumen: Understanding of basic sales and financial principles (GP, Margin, Sales, Cost of Sales, etc.).

• Communication Skills: Excellent verbal and written communication with strong negotiation skills.

• Organizational Skills: Strong time management, multitasking, and attention to detail.

• Interpersonal Skills: Team-oriented with a customer-focused approach.

• Problem-Solving: Analytical mindset with a proactive approach to issues.

• Knowledge of the Data Centre or Construction industry is beneficial.

• Ability to quickly adapt to new systems and processes.

• Self-motivated and proactive in achieving targets.