Job Summary
The purpose of the role is to assist with the monitoring and investigation of fraud events as it pertains to VodaPay Acquiring products and the VodaPay Wallet
- Monitor transactions and fraud exceptions or alerts on regular bases dependent on the product type and association rules
- Provide daily reports on fraud monitoring and exception analysis
- Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events to Vodacom Forensic investigators
- Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types
Core competencies, knowledge and experience
· Excellent analytical skills
· Attention to detail
· Diligence
· Reporting and Advanced PowerPoint / Excel skills
· Administrative Skills
· Problem Solving Skills
· Proactive and driven
Matric, and
1 to 3 years experience within a RSA Bank’s fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations
- Meeting daily SLA of attending and managing queries
- Process all new applications via VodaPay and / or VodaPay Vend daily
- Process all settlement queries as it pertains to VodaPay and / or VodaPay Vend daily
- Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
- Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
Assisting with the settlement and balancing as well as operational support of VAS vendors
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