Virtual Sales Account Manager

We are seeking a dynamic and results-oriented Virtual Sales Account Manager. The VSAM would be responsible for achieving monthly, quarterly and annual goals by selling to end customers in the base as well as new non-Business customers using the telephone, Web 2.0 technologies and face to face engagements. The VSAM will build direct relationships with end user organisations and will work closely with the team to leverage the Business resources to maximize the revenue opportunities within these end customer accounts.

Roles & responsibilities

• Customer Relationship Management: Responsible for developing relationships with the assigned customer base in order to drive the sales process (demand generation through to opportunity closure).
• Understand the addressable market. Utilise knowledge of the region and install base to exploit commercial opportunities. Run sales campaigns and promotions, in accordance with the sales strategy.
• Develop customer strategy which identifies the customer’s needs and solutions to enable revenue growth for the business.
• Develop territory & account plans, prioritise internal and external (virtual and non-virtual) resources & execute to meet or exceed sales quota.
• Position "end to end" solutions to the end customer to take total ownership of install base and to reflect the true value of Business value proposition.
• Provide 1st level support and escalate 2nd level and 3rd level support to client services.

• Minimum qualifications
• 3 years of B2B sales experience, preferably in a Teleco environment.
• Advanced customer relationship skills with proven sales record.
• Strong sales skills: account planning, cold calling, SWOT analysis, up-selling, cross-selling, forecast accuracy.
• Objective-oriented. Consistent achievement of sales quotas and forecasted revenue targets.
• Strong communication, negotiation, business acumen and presentation skills.
• Strong planning & organizational skills.
• Experience working with field sales, partners, technical, and operational resources to create sales strategies and execute goals.
• Strong relationship building, account planning and process competence skills.
• Ability to work well under pressure and proven ability to meet deadlines.

As a Virtual Sales Account Manager, you'll be at the forefront of driving growth and satisfaction. Your passion for customer success and your knack for strategic thinking will be the pillars of our continued excellence. Join us in shaping the future of a leading network service provider!