Job Summary
Team Leader - Sales Fulfilment Team
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
As the Sales Fulfilment Lead, you are responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand-on approach to problem-solving.
Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.
Key responsibilities
- Work directly with the Operations Team to manage the team.
- Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.
- Ensure completion of team schedules and workflow assignments.
- Closely manage all the different reasons for sales not activated.
- Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.
- Ensure that the team is aligned to increase sales to activation ratio above 80%
- Continuous optimization of current processes.
- Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.
Requirements and Qualifications
- Grade 12 / Matric
- 2+ years or experience in a customer service role
- 1 – 3 years previous sales experience / relevant experience in this specific role.
- Excellent excel skills
Salary: R12 000 – R15 000
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
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