Job Summary
Are you a proactive and detail-oriented professional with a knack for client service and relationship management in the IT Distribution space? We’re looking for a Service Delivery Administrator to support our Service Delivery Managers and ensure seamless service to our clients.
What You’ll Be Doing:
- Act as the key support for Service Delivery Managers, assisting with:
- Contract renewals and client agreements
- Finance queries and invoicing support
- Drafting presentations and proposals
- Client communication – answering calls, emails, and handling queries
- Liaising with internal departments to ensure smooth service delivery
- Identify and resolve service issues, ensuring client expectations are met
What You Bring to the Table:
- Experience in account management, client services, or IT distribution
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Excellent communication skills – written, verbal, and face-to-face
- At least 4-6 years of relevant customer service or account management experience
- Experience in the IT Service Provider or Distribution industry is a plus
What Makes You a Great Fit:
- Passionate about technology and customer service
- Highly motivated, detail-oriented, and deadline-driven
- A strong team player who thrives in a fast-paced environment
If you’re ready to take on a dynamic role where you can own client relationships and contribute to smooth service delivery, we’d love to hear from you!
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