Job Summary
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.
Qualifications and experience:
Matric
Travel and tourism diploma
No less than 2 years' contact centre experience
Strong background in reservations / sales / travel company is desirable
Great track record as reference checks will be conducted upfront
Required to work every alternative Saturday / certain public holidays
Key skills:
Communication
Customer service
Computer literate
Disciplined
Resilient
Team player
Organised
Able to work under pressure
Relationship building
Key performance areas:
Convert calls into sales
Upselling
First call resolution
Conduct a customer needs analysis
After sales support
Respond to guest emails and calls
Assist guests with booking online and web queries
Assist with staff training
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link