Job Summary
About the Role:
We are seeking a highly motivated and customer-focused Reservationist to join our team at our successful hotel. In this role, you will be responsible for efficiently managing reservations and providing exceptional customer service to our guests. Your attention to detail, organisational skills, and ability to provide personalised assistance will play a crucial role in ensuring guest satisfaction and maximising revenue opportunities for our hotel.
Key Responsibilities:
- Reservation Handling: Manage all incoming reservation inquiries via phone, email, and online platforms. Assist guests in making reservations, modifying existing bookings, and providing information about room availability, rates, and hotel amenities. Input reservation details accurately into our hotel's reservation system. Monitor room availability and update the reservation system accordingly.
- Customer Service: Provide personalised assistance to guests, addressing their queries and concerns promptly and professionally. Offer recommendations and suggestions to guests regarding room selections, packages, and special requests. Handle guest complaints or issues effectively, escalating to management when necessary.
- Administrative Duties: Maintain accurate records of reservations, cancellations, and modifications. Prepare and distribute daily reports related to reservations, occupancy rates, and room availability. Coordinate with other hotel departments, such as housekeeping and front desk, to ensure seamless guest experiences.
- Sales and Upselling: Promote our hotel services, packages, and special offers to guests during reservation inquiries. Upsell room upgrades, additional services, and amenities to enhance the guest experience and maximise revenue.
- Communication and Coordination: Communicate effectively with guests, colleagues, and other departments to ensure smooth operations. Collaborate with the sales and marketing team to implement promotional strategies and achieve revenue targets. Relay special requests or preferences from guests to relevant departments to ensure guest satisfaction.
Qualifications, Experience & Skills:
- A high school diploma or equivalent qualification is required. Additional training or certification in hospitality management or related is a plus
- Previous experience in customer service, sales or hospitality role is preferred
- Proficiency in using reservation management systems and software
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in data entry
- Ability to work in a fast-paced environment
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link