Position: General Manager

Location: Protected Impenetrable Forest, Uganda

My client an exclusive safari lodge nestled in the heart of one of Uganda’s Impenetrable Forest’s, is seeking a highly skilled and dedicated Safari Lodge Manager ( African Experience). The lodge, renowned for its intimate gorilla tracking experiences, offers a luxurious retreat in a remote and serene location. The Lodge caters primarily to high-end clientele from American, European, and Asian markets, providing exceptional service and an outstanding fine dining experience.

Key Responsibilities:

• Oversee daily operations of the lodge, ensuring the highest standards of guest service and satisfaction.
• Manage all departments including front office, food and beverage, housekeeping, and maintenance.
• Coordinate and supervise gorilla tracking activities and other guest experiences.
• Ensure seamless communication between departments to provide a cohesive and efficient service.
• Maintain high levels of staff morale and foster a positive working environment.
• Implement and uphold health, safety, and hygiene standards.
• Monitor financial performance, including budget management and cost control.
• Liaise with international tour operators and travel agents to promote the lodge and drive bookings.
• Handle guest feedback and resolve issues promptly and effectively.
• Develop and execute marketing strategies to attract and retain guests.
• Ensure compliance with local regulations and company policies.

Requirements:

• Formal Hospitality / Hotel Management Degree / Diploma or similar Business Management qualification. (it is and absolute requirement that qualifications are from a recognised institution – not online institutions)
• Proven experience in managing very high-end safari lodges or luxury Boutique Hotels.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of hospitality industry best practices and standards.
• Familiarity with remote location operations and challenges.
• Exceptional customer service skills with a focus on creating memorable guest experiences.
• Financial acumen and experience in budget management.
• Ability to work in a remote location and adapt to varying conditions.

Remuneration and Benefits:

• Competitive salary paid in US Dollars (nett).
• Excellent expat benefits package including:
  • Onsite accommodation (single status).
  • Comprehensive medical cover.
  • Visa and work permits paid for by the company.
  • Annual gratuity payment.
  • NSSF contributions paid in full by the company.
  • Annual return air tickets to the point of origin, aligned with the annual leave cycle.

If you are a passionate and experienced hospitality professional looking for an exciting opportunity in a unique and remote location, you are invited to join the team at this exclusive Lodge. Apply now to be a part of an extraordinary journey centered around gorilla tracking and luxury safari experiences.

How to Apply:

Please submit your CV (with Head and shoulders photograph) and a cover letter outlining your relevant experience and why you are the ideal candidate for this position to email linked to this advert.

My client is an equal opportunity employer and celebrates diversity and are committed to creating an inclusive environment for all employees. Please note that only candidates that meet the specific requirements outlined above will be shortlisted and contacted.