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Job Summary
Operations- Develop and build guest relationships, promptly respond to guest needs
- Maintain efficient Check in procedures
- To ensure effective liaison between Reservations and Front office Staff, as well as other departments
- Ensure that accounts are balanced daily
- Ensure effective and accurate check out facilities
- Ensure company policy is maintained withing the housekeeping department.
- Maintain exclusivity procedures of the hotel
- Carry out systematic checks of all Front of House and guests
- Reporting faults to maintenance and follow up
- Repairs to be actioned without delay – 100% facilities
- Ensure maximum security in all areas under your control
- Conduct monthly asset counts
- Understand your kitchen and restaurant Man Plans
- Manage daily cash-ups to avoid risk
- Ensure your service is of a high quality
- No variations from the agreed standards of food presentation from the Food Consultant
- Ensure cleanliness of restaurants/bars/public areas
- Monitor daily variance reports and action shortages
- Monitor void reports and manage
- Understand the ownership roles and levels of responsibility in your team
- The custodians list should be regularly updated and evaluated
- Update your Aesthetics and Facilities files monthly
- Ensure Asset list is updated and signed off monthly and updated in your Facilities file
- Regularly check procedures for luggage storage and key control
- Procedures, Standard office procedures and luggage procedures.
- Maintain Uniform standards in all departments
- Implementation of Company Standard Operating procedures, and ensure it is maintained.
- To carry out, or ensure that regular on the job training is conducted to maintain standards
- Monthly and weekly rosters and follow up on-time attendance
- Progressive discipline where applicable
- Considers impact on business
- Demonstrates a sincerely positive attitude toward getting things done
- Understands and addresses group objectives
- Develops solutions that improve organisational performance
- Initiatives to increase revenue
- Debtors control – no open accounts
- Travel Platform Management – manage commission structure
- Sign all front desk and housekeeping purchase orders
- Achieve targeted Food and Beverage Costs
- Sign off income statement monthly
Human Resources
- Manage your staff through their HR files – know where they live, who is the street committees, hobbies, and passions.
- Maintain staff files
- Work in conjunction with HR to ensure the most effective appointments.
- Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
- Participate in the progressive discipline in conjunction with HR office
- Guest and review driven
- Understand and capitalise on the key guest demographic
- Deadline Driven
- Innovative
- Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower
You will be expected to always be available telephonically and always have access to read and respond to your emails.
QUALIFICATION:
Matric certificate
Hospitality related qualification
EXPERIENCE:
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills
If you have a flair for hospitality, a sharp business acumen, and a heart for people — we’d love to meet you.
Please send your CV to Nichael Clack:
nichaelc@rarecruitglobal.com
Thank you for applying with RAREcruit!
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