Job Overview

Our client in the hospitality/tourism industry is looking for a skilled and detail-oriented accountant to join their dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the financial decision-making process for their diverse operations.

Accountabilities

1. Financial Record Keeping:
• Maintain accurate and up-to-date financial records for the call centre’s operations across multiple markets.
• Record and reconcile financial transactions, ensuring precision and compliance with relevant accounting principles.
• Allocate costs accurately across the multiple markets based on prescribed methodology.
• Meet month-end submission deadlines.

2. Budgeting and Forecasting:
• Collaborate with department heads to develop and manage budgets for each market served by the call centre.
• Assist in the preparation of financial forecasts and variance analyses to support strategic decision-making.

3. Financial Reporting:
• Prepare regular financial reports, and analyses for internal stakeholders and management.
• Ensure timely and accurate submission of financial reports to regulatory bodies as required.

4. Compliance:
• Stay informed about relevant accounting regulations and standards in each market to ensure compliance.
• Work with external auditors to facilitate audits and address any audit-related inquiries.

5. Cross-Functional Collaboration:
• Collaborate with other departments, such as operations and human resources, to gather relevant financial information and support their initiatives.
• Provide financial insights to aid in strategic decision-making processes.

6. Process Improvement and Development:
• Identify opportunities for process improvement and efficiency in financial operations.
• Implement best practices in accounting procedures to enhance overall financial management.

7. Risk Management:
• Monitor financial risks and implement strategies to mitigate them.
• Contribute to the development of risk management policies and procedures

Job Requirements:

- Bachelor’s degree in accounting with SAIPA with articles.

- 3 to 5 years’ experience in the accounting and management accounting environment.

- Proven experience in accounting, preferably in a call center business environment.

- Strong knowledge of accounting principles, financial regulations, and management accounting in multiple jurisdictions.

- Proficiency in accounting software and Microsoft Excel, Dynamics 365 (advantageous).

- Excellent analytical, organisational, and communication skills.

- Ability to work collaboratively in a fast-paced, multicultural environment.

Personal Attributes:

Cultural Sensitivity:
• Awareness and respect for diverse cultures to navigate international business practices appropriately.

Adaptability:
• Ability to quickly adapt to changes in accounting standards, tax regulations, and client requirements from various jurisdictions.

Analytical Thinking:
• Strong analytical skills to understand and interpret financial data from different regions and make informed decisions.

Attention to Detail:
• Thoroughness in reviewing financial records and reports to ensure accuracy and compliance with international accounting standards.

Communication Skills:
• Clear and concise communication skills, both written and verbal, to explain financial information to clients with varying levels of financial literacy.

Customer Service Orientation:
• A client-focused mindset with the ability to provide excellent customer service and build positive relationships with clients worldwide.

Time Management:
• Efficient time management skills to handle multiple tasks, meet deadlines, and manage workloads from clients in different time zones.

Technical Proficiency:
• Proficient in accounting software and tools, as well as a strong understanding of international accounting principles and standards.

Problem-Solving Abilities:
• Resourcefulness and the ability to solve complex financial issues, considering international regulations and client-specific challenges.

Ethical Integrity:
• Adherence to high ethical standards, especially important when dealing with sensitive financial information from clients across borders.

Team Collaboration:
• Collaboration and teamwork skills to work effectively with colleagues, clients, and stakeholders from diverse backgrounds.

Global Business Awareness:
• Understanding of global economic trends and their potential impact on financial decisions and reporting.

Continuous Learning:
• Willingness to stay updated on changes in international accounting standards, tax laws, and industry best practices.

Stress Management:
• Ability to handle high-pressure situations and tight deadlines inherent in the fast-paced environment of international finance.