Job Summary
Front Of House Receptionist – Harbour House Hotel
Harbour House Hotel in Hermanus is looking for a passionate seasonal front desk Receptionist.
The receptionist must manage and control all operational and accounting aspects of the Front Office, including Reservations. To ensure the smooth running of the day-to-day front desk / Night Audit / Reservations operation. Take note that this is a seasonal position. Preference given to those with experience and residing in the area.
Minimum requirements
- Grade 12 certificate
- Hospitality qualification (advantageous)
- Minimum 2 years’ experience in the same or similar position
- Opera Experience
- Familiar with all the duties and procedures of the Front Office / Reception
- Preference given to candidates from the area
Main duties and responsibilities
- Responsible for adhering to operating systems and procedures for the Front Desk department in accordance with the company standards and requirements. The departments include reservations, reception, switchboard, night audit and porterage
- Responsible for monitoring of guest services
- Maximise room revenue and sales and achieving maximum room rates
- Cross selling for other venues
- Responsible for the financial aspects of front desk operation and deviances recorded, including petty cash control, daily house lists distributed, debtors passed to accounts department, banking, float checks, and day to day correspondence and filing
- Liaise with maintenance department and housekeeping to ensure all units are properly maintained
- Take part in annual job reviews
- Pit checks / credit checks
- Wake up calls
- Assist with airline confirmations, tourist information, personal requests
- Induction and training of new employees
- Emergency procedures
Due to the large amount of applications received, only candidates that meet the minimum requirements will be contacted.
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