Job Summary
The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the guest experience runs smoothly.
Minimum Experience and Qualification Required:
· Tertiary level qualification – preferably in Hospitality Management or similar
· Minimum 7 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage.
· Strong Operational/Technical Knowledge.
Key Performance Objectives:
- Oversee the daily operations of the reservations department, ensuring efficient and accurate booking processes.
- Maintain an efficient administration system within the department
- Assist with accurately maintaining guest database to ensure effective mailings & correct guest history.
- Take accountability for the performance of the reservation’s functions for all three properties.
- Manage a team of reservation agents, providing guidance, training, and support.
- Ensure an efficient and accurate reservation system.
- Manage the reservation systems and ensure proper input, updates, and accurate reporting.
- Handle guest queries and resolve booking issues.
- Develop and implement strategies to optimize occupancy rates and revenue.
- Assist the Group Revenue Manager with generation of departmental reports as well as day-to-day activities
- Monitor reservation trends and generate reports for management.
- Work closely with internal and external departments to ensure a seamless guest experience.
- Communicate promotions, special offer, packages and client booking incentives externally and internally to all relevant team members.
- Stay updated on industry trends and best practices to improve processes
Please forward your CV and contactable references.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link