Job Summary
Guest Relations
- Meeting & Greeting of Guests & Visitors
- Check-in of Guest into accommodations
- Hosting guests
- Maintaining standards
- Coordination of all guest activities with relevant staff
- Ensure the highest standard of service
- Maintaining a productive & happy work environment
- Following standard Operation Procedures
Food and Beverage
- Efficient Breakfast, lunch & dinner table service
- Working on the Point - of - sale system
- Invoicing of Guests
- Assisting with Weekly & Month - end stock takes
- Food & Beverage issuing and invoicing
- Assist in the ordering of supplies for Bar/Restaurant
- Ensure that all items are charged, and the Cafe?/Restaurant outlet is profitable
- Assist wedding planners & Coordinators
- On the ground coordination of service providers
Housekeeping and Maintenance
- General upkeep of facilities
- Assisting with housekeeping standards & hygiene in Guest accommodation
- Assist with room checks
- Reporting any maintenance issues to the Maintenance Supervisor/GM
General Coordinating
- Assist with conferences and special events
- Assist with weddings.
- Handling of special Guest requests and providing helpful info on activities offered by the company & in the surrounding area.
- Representing the company in a professional manner at all times.
- Providing the Guests with an unforgettable experience.