GLOBAL ACCOUNT EXECUTIVE to be based in Cape Town, South Africa
MINT KULCA Thursday, 12 December 2024 1Job Summary
THE PURPOSE OF THE ROLE is to drive customer success and account growth by cultivating strong, long-term relationships, ensuring smooth implementation of our solutions, and establishing the company as a trusted leader in digital engagement. This is a globally focused role, aimed at expanding their client base across diverse regions and emerging markets worldwide.
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
- You excel at fostering trust-based, long-term client relationships that drive satisfaction and ensure retention.
- You have a keen eye for identifying opportunities.
- Your clear and persuasive communication skills ensure seamless collaboration with clients and internal teams, keeping expectations aligned.
- You proactively tackle challenges, providing practical and effective solutions in dynamic, fast-paced environments.
- You thrive in a rapidly changing environment, maintaining focus and high performance under pressure.
- You can work seamlessly with cross-functional teams, including technical and product departments, to deliver smooth client implementations and sustained success.
THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:
- Fluent in English: Exceptional written and spoken communication skills.
- Qualified and Experienced: A relevant Bachelor’s degree in Business, Marketing, Finance, or a related field, with at least 5 years of experience in sales or account management, ideally in fintech, telecom, or banking.
- Proven Client Management: Demonstrated ability to manage high-value clients, drive engagement, and deliver results.
- Tech-Savvy: Proficiency in MS Office, familiarity with API-driven marketplace solutions or SaaS models, and a reliable internet connection for remote work.
- Global Mobility: A valid passport and driver’s license, with the flexibility and willingness to travel globally and regularly for client engagements.
DUTIES WILL INCLUDE:
- Serve as the primary client contact post-sale.
- Align solutions with clients' evolving needs and ensure a high-touch customer experience.
- Identify opportunities for client expansion and advise on the optimal use of features.
- Tailor strategies to enhance client experience within the telecom and banking sectors.
- Oversee onboarding and ensure smooth integration of solutions.
- Liaise with technical teams to resolve issues and improve workflows.
- Stay informed on market trends to position the clients product and company as an innovative partner.
- Share best practices with clients based on industry developments.
- Collect and relay client feedback to inform product enhancements.
- Track account metrics to identify opportunities for renewals or expansion.
About
MINT KULCA believes in building awesome companies - one culture at a time, and in doing so changing the business world. We offer our clients products and facilitation processes that make aligning values that support strategy significantly easier and faster. We live in a time where big brands do not necessarily attract the top talent but the right culture does, people want to work where they are part of a higher purpose. Employees who are connected to a personally meaningful purpose report being more motivated, engaged, empowered and satisfied with their work. We believe every person has the right to work in a culture that they can connect to - we call it KULCA
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