IT Pre-Sales Technician - Maputo, Mozambique

Our client specializes in providing cutting-edge Information Technology solutions to businesses and organizations, with a strong focus on Infrastructure, Communications, and Security technologies in hybrid Cloud environments. They are looking to hire a skilled Pre-Sales Technician who can thoroughly understand client requirements and deliver tailored, effective solutions.

Duties and Objectives:

• Responsible for the design of appropriate technical solutions tailored to the specific needs of our Mozambique customers in various segments.
• Provide technical assistance and guidance during the pre-sales process, identifying customers' technical and business requirements, before designing a solution, consulting with technical teams on capabilities, and supporting sales staff, account managers, and partners in proposal activities.
• Establish a direct relationship with the company's internal departments (Technical, Projects and Procurement) helping the parties involved to understand the requirements of the customers and develop proposals for solutions with the list of equipment to be proposed (BoM – Bill of Materials) to the customers concerned.
• Design and conceive solutions in the areas of Infrastructure, Cybersecurity, Communications (Networks, Routing and Switching, VoIP, Video Conferencing, collaboration solutions, etc.) and Cloud when necessary or applicable.
• Design solutions and issue BoM (Bill of Materials) proposals in response to customer requests;
• Attend meetings with potential customers to determine technical and business requirements and ensure that all necessary information is gathered before producing or designing a solution;
• Apply precise questionnaires to the client in order to survey needs and other relevant information for the conception or design of possible solutions;

Core Competencies:

• Basic notions of computing systems (Servers), Storage and Communication (Routing & Switching)
• Microsoft certifications
• Cybersecurity certifications
• Ability to talk to customers in a friendly and helpful way
• Troubleshooting
• Oral and written communication skills in Portuguese and English
• Knowledge of products and solutions