Our client within the nursery environment is looking to appoint a Sales Assistant.

Welcome customers in a friendly manner, maintain floor appearance, and direct customers to products and goods. To interact in a meaningful manner with customers throughout the entire sales process. To perform quickly to respond to customer orders and provide excellent service. To continuously sell products and services using solid knowledge to prospective clients. To operate petty cash and payment transactions promptly and accurately.

KPI's

• Monthly sales targets
• Daily scheduled sales re bookings
• Quote-to-close-ratio
• Turnaround time regarding emails
• Customer satisfaction (no complaints)
• Revenue per client
• Client retention and growth
• Petty cash reconciliation

Responsibilities

• To attend to incoming calls within X4 rings
• Be knowledgeable about the company’s products and to answer questions accurately
• Identify prospective customers to discuss their needs for lead generation and conversion and set expectations
• To emphasize the features of products to highlight/recruit new clients onboard, maintaining positive business relationships to ensure future sales
• To maintain accurate and precise cash control regarding petty cash transactions
• To attend to card payments accurately and ensure prompt filing of records
• To attend to all administrative processes timely and accurately
• To comply with all company policies and procedures, guidelines and standard operating procedures
• To be always familiarized with Product Inventory
• To do stock taking - and to communicate OR place orders for stock
• To receive stock and shelve the products
• To access the online QMS SharePoint accurately
• To interact with service providers in a professional manner

Skills / Competencies

• Excellent Team Player/collaborator
• Very strong communication skills
• Active listening skills
• Being pro-active
• Competitive/high achievement drive
• Ability to multi-task
• Strong goal clarity
• Persistence, but subtle
• Genuine desire to help and being optimistic
• Commitment to quality customer satisfaction
• Computer literacy skills

Requirements

• Minimum qualification: Grade 12
• Experience: 2-3 years in a retail sales and/or commercial nursery environment
• Sales business acumen
• Excellent customer skills
• Computer Literate - MS Office Package