Executive Housekeeper

A luxury 5* hotel is in search of a dynamic Executive Housekeeper to manage the department and staff and to ensure five-star quality and service.

Minimum Experience and Qualification Required:

· Matric

· Computer literacy

· Three Years Degree or diploma in hotel management or Similar (Beneficial)

· Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage.

· Strong Operational/Technical Knowledge.

Key Performance Objectives:

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare and manage Annual Housekeeping Budget.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform, fixed assets and consumables
• Perform stock takes of operating equipment, guest amenities and chemicals
• Pay attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Linen & amenities control, including counts, quality and wear and tear
• Control and supervise Horticultural activities.
• Manage Housekeeping contractors according to SLA’s
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Organize on-the job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Manage and rectify all audit requirements
• Recommend recruitment of new personnel.
• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner:
• Ensure knowledge of hotel room categories and layout of the property
• Ensure knowledge of different offerings at the property
• Resolution of customer complaints;
• Sense of ownership;
• Operate the hotel’s Property Management System: OPERA,
• Daily inspection of public areas and employees’ locker rooms.
• Daily briefing of Supervisors/ Executives.
• Develop, empower and motivate Housekeeping team members
• Ensure adherence to SHE (Safety, Health and Environment)Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
• Ensure that Housekeeping cyclical cleaning plans and action plans are in place e.g. weekly flushing of toilets/running water taps in vacant rooms etc.
• Immediately attending to guest requests.
• Liaise effectively between departments.

The position is live-in, single occupancy. Please forward your CV with contactable references.