Job Summary
BPO Sales Trainer
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
Responsibilities
- Facilitate training group as per Client curriculum requirements
- Transfer of skills into different campaigns and accounts required for various industries
- Conduct Training Needs Identification as per project requirements and report findings
- Attend Quality Calibration sessions and ensure variance is less than 5%
- Take Calls for minimum 4 hours each month
- Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
- Self-upskill on industry updates and relevant knowledge
- Communicate with team on Knowledge and Skill updates for relevant campaigns
- Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
- Coach own Trainees on observed Knowledge and Skill gaps
- Manage Attrition within Training groups with regular one-on-ones
- Review Training content and suggest new ways of delivery to improve effectiveness
- Complete Training Administrative tasks as per set timelines
- Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
- Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
- Minimum 1 Years’ experience as a L&D Sales trainer
- Experience within BPO Sector
- Experience in telecommunications industry ideal
- Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
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