Job Summary
Sales Account Coordinator, Lynnwood – Pretoria East, Salary CTC ±R250000 per annum.
Job Summary
Responsible for supporting the sales team by providing excellent customer service, assisting with all sales administration, preparing bid proposals, processing orders, maintaining the sales processes, and ensuring customers have positive sales experience. Always be enthusiastic, customer-focused, and work well in a fast-paced sales environment. Attention to detail and accuracy in the sale process is of utmost importance.
Key Responsibilities
• Be professional, considerate, honest, and always on time
• Greet customers warmly and provide a welcoming atmosphere
• Handling incoming calls, emails, and correspondence, prioritizing and responding on behalf of the salesperson when necessary.
• Maintain knowledge of standard products and services offered by the company
• Receive and process customer orders accurately and efficiently, ensuring all details are correct and entered the system
• Communicate with customers regarding any discrepancies with orders, delivery addresses, company information, and outstanding payments.
• Send confirmation of orders to customers after receiving a new order. Make sure the information sent is complete and accurate
• Coordinate with other departments, such as finance and service delivery, to ensure the smooth processing and delivery of orders.
• Handle any issues related to order discrepancies, delays, or customer complaints, working with the relevant team.