Responsibilities

Duties and responsibilities will include, but will not be limited to:

·        Repair or replace broken or malfunctioning components of machinery or equipment.

·        Disassemble machinery or equipment to remove parts and make repairs.

·        Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.

·        Reassemble equipment after completion of inspections, testing, or repairs.

·        Clean, lubricate, or adjust parts, equipment, or machinery.

·        Examine parts for defects, such as breakage or excessive wear.

·        Test newly repaired machinery or equipment to verify the adequacy of repairs.

·        Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.

·        Record parts or materials used and order or requisition new parts or materials as necessary.

·        Ensure excellence in customer service delivery through meticulously following procedures/processes.

·        Ensure the correct documentation is in place and accurately completed before repairs are done.

·        Work standby and overtime, when required to do so.

·        Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect

Requirements:

·        Grade 12

·        Relevant technical qualification - electrical / mechanical.

·        At least 3 - 5 years technical (workshop and repairs) experience which include repairs, assembly of equipment, quotations on parts, etc.

Skills:

·        To perform repairs and installations of equipment

·        Technical repairs skills including refrigeration repairs

·        Excellent communication skills on all levels (speak, read and write)

·        Ability to manage customer’s expectations

·        Problem solving skills

·        Team player

·        PC literate (SAP, Excel, Word, e-mail)

·        Energetic/shows initiative and have ability to work under pressure

·        Ability to consistently deliver quality service even when under pressure

Knowledge:

·        Knowledge of customer services

·        Repair, testing and quoting on products received

·        Maintaining of all tools and equipment

·        Product application knowledge of catering equipment an advantage

·        OHS Act knowledge